Awesome service, weird issue
I bought the bundle with solar and WiFi. It worked great first day, but i noticed the Wi-Fi was going in and out . After i tried to reset the WiFi, everything began to stop working one by one. I think I'm the anomaly as i ended up replacing pretty much every part. The cool thing is that customer service was there watching my back the whole time. It's on par with Amazon's customer service, but may be best to communicate through email. My system is working great after a series of events. If i could suggest one thing to change is having the Wi-Fi module changed to a bit more practical instrument. Like having a reset button on it , and maybe even having a direct Ethernet port for those people that want it, along with having a downloadable application instead of a website login. Would i buy again? I think so as it already saved me several, several!, hours of sleep and late nights. Also, don't have to sorry Bout it if I'm out of town or if the chickens will be able to get out .
excellent customer service
It is so refreshing to call a company and be able to talk to someone who knows the product inside out and can immediately help you with any question or problem you may have. The customer service is by far the best I’ve ever experienced from any company. Thank you Coop Tender for a great product and standing behind it.
Repaired coop tender
Easy install thanks coop tender
Great customer service
It’s been life changing. Provides a sense of security know our chickens are safe.
Very good product Very good to work with
Good,just wish I could have received it sooner.
Replacement due to lightning strike
Easy to switch out following instructions.
They’re very customer oriented and always attentive.
Great Customer Service
This is our second coop. We can’t live without it! What I love the most is Jim’s customer service. We had a glitch and he worked with me until we figured it out!
great easy to work with
Love the Coop Tender!
It works great. The chickens love it and I know they are safe at night. When I had questionsI got them answered in a timely manner.
The increased power function is just what was needed to open and close the door.
Had some issues but customer service was outstanding In solving them promptly. Highly recommend
Control Panel replacement
A new control panel solved my issues. Thanks!
New coop door control panel
The new coop door control panel was super easy to install- I did it myself instead of waiting for my husband. It's working like a charm and I appreciate not having to close the coop at night in this snow! Thanks for a great product!
I"ll admit to having some
I"ll admit to having some issues at the beginning and almost throwing in the towel but with some emails and parts sent to me the issue was fixed. I learned that where I live (Western Washington State) I just don't get enough sunlight in the winter to use the solar panel by itself for power. I can live with that. Other than that I am very happy with the Coop tender.
Automatic Chicken Coop Door - Coop Tender
We are very sorry that you were unable to operate your door entirely from solar energy in your area. You are in one of the areas of the U.S. in which solar energy is the lowest on the solar energy scale. We took your issue very seriously. Our engineers focused on the charge controller built into our control panel electronics and designed and update which can harvest more energy from sun in a shorter period. It was determined that the 10-watt solar panel was powerful enough, but some of the energy generated from the solar panel was not being utilized efficiently to recharge the battery. I am happy to report that the electronics update has basically doubled the amount of energy which is available to charging the battery and has reduced the amount of direct afternoon sunlight needed to an average of 2 to 3 hours per day. Prior to the update, 4 to 5 hours per day was recommended.
Our control panel was damaged by lightning. The replacement arrived in just a few days, freeing us up to not have to be home at dusk.
Everything is Great
The control panel was easy to install and fixed the problem with the door right away. Everything is working great once again. We just love the Coop Tender Automatic Chicken Coop Door, wouldn't have chickens without it; it puts them to roost safely at dusk and let's them out when the sun rises and we don't have to do a thing.
Door is great, communication excellent while troubleshooting internet issue.
Just want you to know I think you are a great company. The product is great and service is so wonderful. It’s very refreshing in this day and age.