Ordered several DIY parts to replace some very old ones on my Coop Tender. Easy to install and work great.
Replacement Part Fixed the Problem
Coop Tender expedited the shipment of my requested replacement part, the 12 key matrix membrane keypad. It arrived quickly as promised and once installed worked perfectly. I have had my Coop Tender automatic door for a year now. I love it and am so glad I made the investment for the protection of my flock. Very satisfied customer.
I like the peace of mind it gives at night. If I get home late I know they are secure.
Keypad did not fix my problem but was easy to install and when it did not work I just put my control panel in a box and shipped it in to be repaired. Printed USPS label at home, stuck it in a shoe box and off it went. Got it back in working order very quickly, no fuss, got emails from coop tender responding to questions. Great service!
Very helpful. They replaced a
Very helpful. They replaced a part I needed free of charge and coop is working well now.
We Love Our Door!
The door was easy to install right out of the box. We had a couple issues right from the start, nothing that Jim Miller from Coop Tender couldn’t take care of. First the door cycled and opened up, but for some reason was in manual mode. I tried to set it for automatic, but could not get the key pad to scroll. I call and talked to Mr. Jim and he put a new key pad in the mail without any question. Got the new key pad and easily installed it and fixed the problem. Thanks Jim!! I was having trouble getting the internet to connect (Android vs Apple not a Coop Tender issue) I called Jim again and he was all over it. He was able to see what was going on and talked me through the fix! Thanks Jim!! After a couple weeks we kept getting alerts about the door status all day and night while the door was obviously opened like it should and closed like it should. Once again I call Mr. Jim, he got online seen what I was talking about and informed me he was taking it offline until he could figure out what was causing it. The door still worked great just no notification. Two days later Mr. Jim sent me an email saying they did a patch and put us back online. We have had no more problems. Thanks Jim!! We would recommend this door to anyone. We plan to buy the addition module to turn on lights and fan.
12 Key Matrix
I had a good experience, but replacing this item didn’t fix my problem of the door not operating.
Replacement part purchase
Easy to order. Good price. Quick delivery.