All U.S.-bound and international orders ship via FedEx, UPS, or the United States Postal Service (USPS).  

Orders typically ship within 5 business days. If you have an urgent need, please contact us. We will do our best to accommodate.

The delivery map below displays the estimated delivery time for your automatic chicken door order after shipment.

Transit days may increase during peak holiday seasons.

Automatic Chicken Coop Door and Accessories Warranty

Coop Tender® products are backed by comprehensive manufacturer's limited warranty coverage. All defects in material or workmanship will be repaired or replaced at no charge during the warranty period.

🛡️ Industry-Leading Warranty Coverage

Enhanced 3-Year Protection - Effective August 24, 2025

Why We Offer Extended Coverage:

• Proven reliability from 10+ years of manufacturing experience
• Quality improvements implemented throughout 2025
• Customer confidence in long-term product performance
• Superior components designed for extended operation

Warranty Coverage by Purchase Date

🔹 Orders Placed August 24, 2025 and After

3-Year Limited Warranty - Enhanced coverage reflecting our confidence in product quality and durability improvements implemented in 2025.

🔹 Orders Placed Before August 24, 2025

1-Year Limited Warranty - Coverage terms as provided at time of original purchase.

Your warranty period is determined by your documented purchase date and cannot be upgraded retroactively.

What's Covered Under This Warranty

Comprehensive Protection: Coop Tender® will repair or replace, at our option, any product or component that proves defective due to faulty materials or workmanship under normal installation, use, and maintenance conditions.

Warranty Duration:

• 3-Year Coverage: Products purchased August 24, 2025 and after
• 1-Year Coverage: Products purchased before August 24, 2025
• Coverage Period: Begins from documented date of original purchase
• Proof Required: Sales receipt or order confirmation showing purchase date

Components Covered:

• Electronic control systems and sensors
• Steel worm drive mechanisms and motors
• Lumber construction and hardware
• Weather sealing and finish materials
• All Coop Tender manufactured accessories

Warranty Exclusions

This warranty does not cover damage caused by:

• Normal wear and tear from regular use
• Improper installation, maintenance, or operation
• Misuse, abuse, neglect, or accidental damage
• Modifications or alterations to the product
• Use of non-Coop Tender replacement parts
• Environmental factors beyond normal weather exposure
• Damage from animals, insects, or pests

Warranty Limitations:

• Coverage applies only to original purchaser
• Products must be purchased from authorized retailers
• Warranty void if product labels are removed or tampered
• Coverage limited to repair or replacement of defective components

Frequently Asked Questions: Warranty Coverage

Why did Coop Tender change from 1-year to 3-year warranty?

Our extended 3-year warranty reflects continuous product improvements, enhanced manufacturing processes, and proven long-term reliability. We're confident in our current quality standards and want to provide industry-leading coverage.

Can I upgrade my existing 1-year warranty to 3-year coverage?

No, warranty terms are determined by the original purchase date and cannot be upgraded retroactively. The warranty enhancement applies only to orders placed August 24, 2025 and after.

How do I determine which warranty applies to my purchase?

Check your sales receipt or order confirmation email for the purchase date. Orders placed August 24, 2025 and after receive 3-year coverage; earlier purchases have 1-year coverage from original purchase date.

What if I can't locate my purchase receipt?

Contact our support team at support@cooptender.com with your order information. We maintain detailed purchase records and can verify your purchase date and applicable warranty coverage.

Does the warranty cover installation and setup issues?

The warranty covers product defects, not installation problems. However, we provide comprehensive installation support and troubleshooting assistance to ensure proper setup and operation.

What happens if my product fails after the warranty expires?

We offer post-warranty repair services and replacement parts at reasonable costs. Many components have lifespans well beyond warranty periods with proper maintenance.

How to Obtain Warranty Service

Step 1: Contact Support First

Many issues can be resolved through troubleshooting guidance. Contact us with:

• Detailed description of the problem
• Photos or videos of the issue (when helpful)
• Your purchase information and contact details

We respond within 1 business day with solution guidance.

Step 2: Request Warranty Service (If Needed)

If troubleshooting doesn't resolve the issue, we'll initiate warranty service:

• Return Merchandise Authorization (RMA) number provided
• Specific return shipping instructions and packaging requirements
• Estimated repair or replacement timeline communicated

Step 3: Product Return and Repair

• Package product securely with RMA number clearly marked
• Ship prepaid and insured to our service facility
• Keep tracking information for your records
• We handle return shipping for completed warranty work

Service Commitment:

• Response time: 1 business day for warranty inquiries
• Processing time: 5-7 business days after receipt
• Communication: Status updates throughout the process
• Quality guarantee: All warranty work tested before return

Warranty Registration (Recommended)

While not required for warranty coverage, product registration provides several benefits:

Registration Advantages:

• Faster service with pre-verified purchase information
• Proactive support for product updates or improvements
• Maintenance reminders to maximize product lifespan
• Priority notification of firmware updates or new accessories

Register Your Product: https://coop-tender.dyrect.co/beta/user/forms/warranty_registration

Legal Terms and Limitations

Exclusive Remedy: Repair or replacement under this warranty constitutes the purchaser's exclusive remedy. Coop Tender neither assumes nor authorizes any person to create additional obligations or liabilities beyond this warranty.

Limitation of Liability: Coop Tender shall not be liable for incidental, special, or consequential damages arising from warranty claims or product use. Some states do not allow exclusion of such damages, so this limitation may not apply in all jurisdictions.

Governing Law: This warranty is governed by Pennsylvania state law and gives you specific legal rights. You may have additional rights that vary by state or jurisdiction.

Magnuson-Moss Warranty Act Compliance: This warranty complies with federal warranty law requirements. You may be required to give us reasonable opportunity to correct defects before pursuing legal remedies.

Contact Information

Warranty Service and Technical Support:

• Email: info@cooptender.com
• Response Time: 1 business day
• Hours: Monday-Friday, 8AM-6PM Eastern Time

Website Resources:

• Installation guides: https://cooptender.com/manuals
• Troubleshooting: https://cooptender.com/pages/helphq#/
• Replacement parts and accessories: https://cooptender.com/collections/diy-automatic-coop-doors
• Product registration: https://coop-tender.dyrect.co/beta/user/forms/warranty_registration

This warranty statement is effective for all Coop Tender automatic chicken coop door products and accessories. Terms may be updated periodically; check our website for the most current warranty information.

Last Updated: 8/24/2025